Shipping & Returns
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Most orders process and ship within 2 business days. Orders placed after 1PM Eastern Time may not process until the following business day; please keep this in mind if you are placing an order around a holiday or weekend.
While we try to process and ship orders as quickly as possible, some orders require more time. Please allow up to one week (5 business days) for your order to ship. If an order would take longer than that to process, we will notify you of the expected processing time and estimated ship date. If a backorder is causing the delay, we will request your permission to substitute the offending product with a comparable one so we can ship your order sooner, if possible.
Most orders are shipped via Ground service and will arrive within 1 to 5 days. Orders shipped from our Baltimore warehouse to local customers can arrive same or next-day via our local delivery service. Geller Lighting Supply is not responsible for shipping delays incurred by hazardous weather, incomplete address information, or orders delayed because a receiver is not present to accept it.
We ship to contiguous US and Canada addresses. An additional fee may be assessed to orders shipped to Alaska or Hawaii.
Orders shipped to Canada require a customs fee to be paid by the receiver. Fees charged by third parties, such as duties or customs, cannot be negotiated by Geller Lighting Supply, and are solely the receiver's responsibility.
We try to minimize the amount of time fragile items such as light bulbs spend in transit. We ask that light bulbs not be ordered if there is an expectation that they would be returned later. We will accept returns for some items, but return shipping increases the potential for in-transit damage. This is one of several reasons we might recommend refund or replacement vs. return. Another being that a refund and/or replacement often satisfies our customer’s need faster than the return process.
You can return purchased products within 30 days of purchase. The item must be received undamaged and in new condition, with all original contents and packaging. If an item is returned as defective, we will have it independently tested prior to issuing a refund. If it is found to be in good working order, the item may not be eligible for refund. The following products are not eligible for return:
- Items not purchased from Geller Lighting Supply
- Fixtures, and fixture parts
- Emergency lights and exit signs
- Ballasts that have been unpacked or installed
- Special order items
- Broken light bulbs (unless otherwise instructed by customer service)
- Products held by the purchaser longer than 30 days
Return Merchandise Authorization
Prior to any returns, you must first obtain a Return Merchandise Authorization (RMA) from customer service. Items returned without an RMA may be subject to additional processing fees. A copy of your RMA should be printed out and returned with the products.
If you receive a defective or broken product, we will provide you a pre-paid shipping label to print and affix to the original product packaging to return to us. If you otherwise need to return a product, return shipping will be your responsibility. Always obtain a tracking number from the carrier you use to return ship the item. We also recommend insuring the item. Geller Lighting Supply cannot be responsible for merchandise lost or damaged during return transit.
Most returns are subject to a 25% standard restocking fee. Original shipping costs are non-refundable. In an instance where you have to return a broken or defective product we will reimburse all shipping costs and waive the restocking fee.
We move fast to get you your products ASAP! Therefore, cancellation requests over 120 minutes after an order placed is subject to a 25% standard restocking fee.